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The first foreigner ran into Cape 7-Eleven expressed his confidence on Friday, the Japanese convenience store chain will continue to attract thrifty customers, even in a financial slowdown.
But Stephen Hayes Dacus, a North -American with a Japanese mother, refused to comment on the details of the various investment plans that are being studied, includingA proposal to acquire the power that faces late Canada.
He said that a special committee of the company, of which he is not part, is accused of studying “totally objectively” options.
“The process is moving forward very constructively,” Dacus, who is currently a director, told a small group of journalists from the Seven & and Holdings Co. headquarters, which operates 7-Eleven.
His appointment as CEO still needs the approval of shareholders, scheduled for May. Actions of seven and and have increased more than 2% in the last year.
Dacus fluently in Japanese and English, said he was determined to build a leadership culture that has learned to admire his experience to work at Walmart,Uniqloand other retailers.
“If you are not humble, do not listen to your customers. You are not learning. But if you are not aggressive, your competitors will let you overcome,” he said.
Dacus underlined theThe 7-Eleven chain was growing worldwide. But the shops were different for the nation, and their intention was not to double the “Japanese” conbini, as known here.
Cost reduction can be delivered with a better supply chain, for example, taking advantage of the global range of the chain, while a cheaper recipe for a food will only move customers away, said Dacus.
“This business in Japan has been based on innovation,” he said.
Although he refused to comment on the policies of United States President Donald Trump acknowledged that buyers would probably strengthen their portfolio ropes in a slowdown.
The answer is to be the first option for the purchase, said Dacus, and said that his mother and his Japanese relatives who saw growing did not miss anything. He recalled the left -wing dinner rolls in paper restaurants to take home.
“If you want to talk to some hard customers, go talk to my aunts,” he said.
“Japanese customers are incredibly demanding. This is something that really resonates with me. And this forms the way I think of retail trade.”
This story originally presented to Fortune.com