JPMORGAN says AI helped increase sales, add customers to the market crisis

Of nupur anand

The New York Artificial Intelligence Tools (Reuters) -JPMorgan Chase allowed to increase sales to rich customers and manage applications for customer applications even during the April Market Route, said the Bank’s Officer of Assets and Wealth Management Management.

The largest United States lender has been increasing its use of the AI, along with its peers. Goldman Sachs is launching an IA generative assistant to his bankers, merchants and assets managers, while Morgan Stanley developed a chat for his financial advisers with Openai.

Jpmorgan’s AI tools overlooking the speed at which their bankers could provide research and investment advice to rich customers last month at a time when U.S. tariff ads were erased for thousands of dollars from the stock market.

“In recent weeks, there have been several fluctuations in the market that are not in normal sizes of the bite, which makes it very difficult to think of all your customers and all the things needed to do,” he told Reuters Mary Erdoes, CEO of JPMORGAN, of the management of assets and wealth. He said that the powerful AI tools helped the advisers quickly manage the customer’s requests through the data for their negotiation patterns and anticipating the queries.

On the days surrounding the United States President’s tariff announcement, Donald Trump last month, US stock market markets set a record for one-day negotiation volume and published some of the sharpest swings in the last 50 years.

Erdoes said volatility pushed investors to call their bankers to ask for advice.

“When you have a tool that prepares all the data and the movement in real time, while remembering the old customer investment preferences and helps to adapt them quickly to a plan, it also allows advisers to do much more,” he added.

The so -called JPMORGAN AI tool used by private customer advisers is faster when locating content and research to promote customer conversations.

“Our advisers find the right information up to 95% faster, which means that they spend less time searching and longer participate in significant conversations with customers,” said Mike Urciuoli, Information Director of Jpmorgan Asset and Wealth Management.

Adding customers

The application will help the advisers to expand their customers of customers in 50% in the next three to five years, allowing them to assume more clients, with and that it manages some of the other works related to research.

JpMorgan Asset & Wealth Management also said that dirty sales between 2023 and 2024 increased by 20%, and Genaai tools help teams more efficiently focus on impact impact client work.