British Airways Boss says the “Changing Game” has helped reduce delays

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The British Airways Chief said that AI technology of “change of game” has helped to significantly reduce the number of cancellations and delays in the airline, which struggles to restore its reputation after years of operational problems.

In the first quarter, 86 percent of Heathrow’s BA flights came out, according to the airline data, which said it was his best performance in the record.

A separate financial data analysis of UK aviation regulator data showed that BA flights from the airport have been less likely to deal with a strong interruption than rivals during the twelve months ending in February, although the number of delays of more than an hour are still above the pre-pandemic levels.

Ba had been struggling with an increasing number of interrupted flights since the end of the pandemic, particularly from its center in London to Heathrow Airport.

But Sean Doyle, CEO of British Airways, said that the performance of the airline had improved after he invested £ 100 million in his “operational resilience”, included in new AI technologies and an additional 600 staff at Heathrow.

“Although the disruption of our flights is often out of our control, our goal has focused on improving the factors we can directly influence. Technological colleagues have at their disposal has been a real change in performance play,” he said.

Investments have included updating of their notably unreliable computer systems, which suffered a series of high -profile failures in 2017, 2019 and 2022.

BA said that his new AI software included a tool that estimates how to respond to the interruption in a way that affects the lowest number of customers as possible, such as delaying a flight, or canceling and reserving people on the next plane.

Other tools include a program that proactively reverses aircraft to prevent bad weather areas and another that gives off travel plans here to send planes to the most convenient position of Heathrow Airport.

The carrier has been suffering from increasing technology, operational complexity and exposure to Heathrow Airport in London, which operates near the entire capacity.

Last summer, Ai Ai’s delays and cancellations towards Heathrow had doubled more than from Covid pandemic.

“They had to turn around. We know that all airlines coming out of Covid had a difficult time, but Ba really fought,” said John Strickland, aviation consultant.

However, Strickland said that the summer season Peak Looming will be a bigger challenge for Ba than the first quarter, which is usually calmer in air companies.

The airline has partially blamed the external factors of its problems, including delays of air traffic control, and delays receiving engines and other Rolls-Royce spare parts for their long-term Boeing 787 aircraft.

The owner of British Airways IAG last year presented an investment of £ 7 million to the airline, aimed at improving its operational reliability and to carry the most current brand.

Luis Gallego, CEO of IAG, told the FT in August that BA “can do … much better”, he added, and many analysts saw the investment as an admission that BA had been seriously with performance.