Werner shows experience in the final mile services

Today’s supply chain is evolving at the same time. For the expeditionaries looking for a clear path forward, stability matters more than ever. Members of important carriers who work on a scale can help the expeditioners to put their products in the hands of consumers and create a positive customer experience, regardless of market conditions.

In a recent episode of The Stockout, Meg Meg, Vice President of Sales Dedicated and End More WernerHe talked about what it means to be a partner that senders can count on the changing logistics landscape.

Grace Sharkey, a Freightwaves and Freightwaves podcast host, discussed how Mile’s final solutions, including white gloves services, play an increasingly crucial role in creating a better delivery experience for modern senders and consumers.

Growing demand for white gloves

The delivery of white gloves refers to a wide range of auxiliary services, including assembly, dismantling and transport options. These offers are especially popular when delivering large items such as furniture, exercise equipment and appliances. These services are demanding in both residential and commercial spaces.

“Many people in this industry want to move freight transport, but they don’t want to touch it,” said Sharkey. “White glove is that.”

The final mile operations, including white gloves services, put professional drivers and consumers in close contact with each other. These nearby interactions allow drivers to create a strong positive impression of the brands they represent, both Werner and their customers.

Importance of drivers’ training for the final mile

Werner widely trains his professional drivers for white gloves delivering, ensuring that they are prepared for both the operational demands and the service of the final mile client.

“At the end of the day, we are an extension of the brand of our customers,” said Meturer.

According to Meter, Werner’s professional drivers are trained to follow the wide checklists developed by both Werner and their customers during shipping. In addition, Werner on board and training programs present a realistic game and a role role for real -time training opportunities.

This formation of high quality drivers is part of Werner’s commitment to provide a constant customer service experience worldwide, regardless of the region or the product. In this way, it is made sure that the senders know what they are achieving when they are associated with Werner.

Collaborator-Hipper Partnership for the best customer experience

Creating a positive customer experience not only involves the interaction with Werner with the consumer. Sentors also play a critical role in connecting with their own customers.