Lowe’s new Ai tool to promote customer service and staff training

The American Lowe’s Retail has introduced a new tool designed to improve customer service and speed up the process on board new members.

Named Mylow Companion, this application is created specifically to use it in sales flats devices by associates, offering immediate access to complete product information, project orientation and values ​​levels.

The new tool takes advantage of the IA generative to promote the competence of the associates, regardless of their possession or their departmental experience at Lowe’s.

The retailer has introduced Mylow Companion to thousands of retail staff in his more than 1,700 stores.

The main head of Digital and Lowe Information, Searingantini Godbole, said: “Mylow Companion is another example of Lowe who lives his commitment to raise customer and associate experience. Whether associates have been at work for five weeks or five years, they may be sure that they offer advice and expert level assistance and customers can trust that they get the best service and experience of any minorist.”

Mylow Companion shares its technological infrastructure with Mylow, the Virtual Customer Advisor that Lowe launched in March this year.

Both tools were developed by collaboration with Openai and incorporating Lowe’s knowledge to provide customers and associates appropriate and accurate information.

Lowe’s associates can interact with Mylow Companion through natural language directions, including text to text functions that allow faster and free operation.

Openai Operational Director Brad Lightcap said: “In our collaboration with Lowe’s, AI does so faster and easier for its associates to help clients find exactly what they need for their most important projects. We are excited to support the retail low -sales transformation through the carpentry of their experience in improving the advanced Ai Ai.”

Lowe plans to develop these platforms by adding new features and improving the existing features, guided by the feedback received directly through the applications.

“Lowe’s new Ai tool to promote customer service and staff training” was originally created and published Detail Information Networka brand of Globaldata property.

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